Coronavirus (COVID-19)
Important information, updates & customer care
Dear Customers,
due to the current outbreak of the coronavirus (COVID-19), we have prepared an information center,
with all the updates, information and action you can take. Please choose from the following descriptions -
Departure dates before 30/06/20
Departure dates after 01/07/20
General Inquiries
My flight has been cancelled
 

For your information, We are currently experiencing high contact volumes.  As the situation is still evolving, airlines and other travel partners are Continuously reviewing their policies

Joombofly representatives are working around the clock to to take care of your reservations and inquiries. Inquiries will be handled In priority of their departure dates. In the tabs below, you’ll will find useful information to help guide your next steps

Important Information
Ongoing updates From airlines
Cancellation Form
Flight change request
Ticket freeze Request form
Contact Us

In order to offer you the best and most efficient customer care,
we will only respond to inquiries through the contact forms available on this page. Inquiries will be handled In priority of theirdeparture dates.
We appreciate your understanding and apologize for any inconvenience this may cause you.

We promise to to do our best to act in your favor and represent your interest in any matter,
although, we are not responsible for any decisions and policies made by the airlines or agencies.

Sincerely, Joombofly service team

EL AL -
https://www.elal.com/he/about-ELAL/About-ELAL/News/Pages/Corona-Feb2020.aspx

CATHAY PACIFIC -
https://www.cathaypacific.com/cx/en_IL/travel-information/travel-preparation/travel-advisories.html

AEGEAN AIRLINES -
https://en.about.aegeanair.com/media-center/press-releases/2020/aegean-to-offer-greater-flexibility/

AEROFLOT -
https://www.aeroflot.ru/ru-en/news/61706

HONG KONG AIRLINES -
https://www.hongkongairlines.com/en_HK/special_news/detail?id=10005576510

KOREAN AIR -
https://www.koreanair.com/global/en/about/news/travel_info/2020_01_WUH.html

HAINAN AIR -
https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=IL&SITE=CBHZCBHZ&LANGUAGE=GB&PAGE=NEWS

ETHIOPIAN
https://www.ethiopianairlines.com/aa/travel-updates/covid-19

ALL NIPPON AIRWAYS-
https://www.ana.co.jp/en/us/topics/notice200123/

TURKISH AIRLINES -
https://www.turkishairlines.com/en-gr/announcements/coronavirus-outbreak/

LUFTHANSA GROUP ( Lufthansa, SWISS, Austrian, Brussels Airlines )-
https://www.lufthansa.com/us/en/flight-information

AIR FRANCE -
https://www.airfrance.fr/FR/en/common/page_flottante/hp/news-air-traffic-air-france.htm

KLM -
https://www.klm.com/travel/il_en/prepare_for_travel/up_to_date/flight_update/index.htm
CHINA AIRLINES-
https://news.china-airlines.com/emer_area/info_en.aspx

AL ITALIA-
https://www.alitalia.com/en_en/fly-alitalia/news-and-activities/news/info-flights.html

EASYJET


VUELING
http://vuelingnews.com/?lang=en

TRANSAVIA
https://www.transavia.com/en-NL/update-coronavirus/

WIZZ AIR
https://wizzair.com/en-gb/latest-travel-information

NEOS
לא יתקיימו טיסות לאיטליה במהלך חודש מרץ
https://www.neosair.it/en/coronavirus#flights

SMARTWINGS
https://www.smartwings.com/en/information-for-passengers-regarding-covid-19

PEGASUS
https://www.flypgs.com/en/press-room/announcement

VIRGIN ATLANTIC
https://flywith.virginatlantic.com/gb/en/news/Coronavirus.html

RYANAIR

https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19

LOT-
https://www.lot.com/il/en/coronavirus-travel-information

AMERICAN AIRLINES-
https://saleslink.aa.com/en-US/#/home

IBERIA -
https://www.iberia.com/es/latest-update-of-our-flights/

CZECH AIRLINES
https://www.csa.cz/cz-en/travel-notice/

FINNAIR (AY)
https://www.finnair.com/int/gb/flightinfo

AEROMEXICO (AM)
https://aeromexico.com/en-us/actions-covid19

AEROLINEAS ARGENTINAS (AR)
https://www.aerolineas.com.ar/en-ar/prensa/comunicadoprensainterno/4916_important-information---coronavirus

HONGKONG AIRLINES (HX)
https://www.hongkongairlines.com/en_HK/media/specialnews

ICELANDAIR (FI)
https://www.icelandair.com/blog/coronavirus/

CONDOR (DE)
https://www.condor.com/eu/flight-preparation/travel-advice/latest-travel-updates.jsp

CABO VERDE (VR)
https://caboverdeairlines.com/information/travel-guide/coronavirus-customer-policy/

CYPRUS AIRWAYS-
https://www.cyprusairways.com/home/about/news.dot

BRITISH AIRWAYS
https://www.britishairways.com/en-il/traveltrade?iata=37200623&countrycode=IL&languagecode=EN&termsCondition=on&cookie=37200623.tradeextranet.IL

ROYAL JORDANIAN
https://www.rj.com/en/rj-policy-regarding-coronavirus

AIR EUROPA-
https://www.aireuropa.com/es/en/aea/comunicados.html

JETBLUE-
https://www.jetblue.com/travel-alerts

TAROM-
TAROM ACCEPT TO CHANGE TICKETS WITH DEPARTURES BEFORE 31MAY20,BY PAYING ONLY THE DIFFERENCE IN FARE AND WITH NO PENALTY.
TICKETS CAN BE USED NO LATER THAN 1 YEAR FROM THE DATE OF ISSUE,SAME ROUTE. CHANGE CAN BE DONE ONLY ONCE.
CANCELLATION CAN BE DONE ONLY ACCORDING TO FARE BASIS RULES.
https://www.tarom.ro/en/about-us/news-and-media/news

GEORGIAN AIRWAYS-
https://www.georgian-airways.com/en/news/press-release/updates-on-schedule-due-to-corona-virus-25 UKRAIN AIRLINE--
https://www.flyuia.com/il/en/information/flight-information-during-covid-19

BLUE AIR -
https://www.blueairweb.com/en/gb/faq-covid-19/?utm_campaign=COVID+EN+13Mar20&utm_content=Important+announcement+regarding+Blue+Air+Flights++in+the+context+of+the+COVID-19+outbreak&utm_medium=email&utm_source=blueair#Israel

MY WAY-
From March 15, 2020, to April 5, 2020, Myway Airlines will not operate flightsbetween Tbilisi-TelAviv-Tbilisi. Customers who were concerned with this change will be able to change travel dates to flight with departure date until the end of June for free or refund their tickets fully! The decision is based on current circumstances on Coronavirus disease (COVID19) outbreak and an official announcement made by the World Health Organization characterizing it as a pandemic.

LATAM -
https://www.latam.com/en_us/experience/coronavirus/

Air Canada -
https://www.aircanada.com/il/en/aco/home/book/travel-news-and-updates/2020/covid-19.html

Copa Airlines -
https://www.copaair.com/en/web/us/coronavirus-updates

GOL (G3) -
https://www.voegol.com.br/pt/informacoes/comunicado-coronavirus?br=banner1%3D&of=comunicado-coronavirus

Spirit -
https://customersupport.spirit.com/hc/en-us/articles/360006469277-What-is-Spirit-doing-to-address-concerns-about-COVID-19-coronavirus-SUN

Haiwain Airlines -
https://www.hawaiianairlines.com/alerts/covid-19-travel-information

WestJet -
https://www.westjet.com/en-ca/travel-info/advisories

Southwest -
https://www.southwest.com/Coronavirus/

Delta -
https://www.delta.com/us/en/advisories/coronavirus-travel/cancel-change-requirements

Alaska Airlines -
https://www.alaskaair.com/content/advisories/travel-advisories

Air India -
http://www.airindia.in/images/pdf/GDS-Changed-24th-march-Passenger-advisory-Waiver-No-24-dated-23rd-march-2020-1-1-2-converted-1.pdf

Philippine Airlines -
https://www.philippineairlines.com/en/aboutus/newsandevents/advisory-covid19-24mar20-43

Srilankan Airlines -
https://www.srilankan.com/en_uk/coporate/emergency-news-detail/505

Tap Portugal -
https://www.flytap.com/en-pt/latest-updates?v=t

Ural Airlines -
https://www.uralairlines.ru/passengers-info/rules/aktualnaya-informatsiya-o-puteshestviyakh/informatsiya-o-koronaviruse/?_ga=2.131606415.1820856032.1585648174-5975032.1583348053

Royal Air Maroc -
https://www.royalairmaroc.com/int-en/Travel-Info/Traffic-information-and-alerts/Royal-Air-Maroc-commercial-measures-considering-the-current-situation-of-the-COVID-19

Air Baltic -
https://www.airbaltic.com/en/travel-updates

Azerbaijan Airlines -
https://www.azal.az/en/article/544

Cancellation Form

Travelers holding tickets with departures up to April 30, 2020 (include) are entitled:
change their tickets for departures by 30/12/20* With No change fees

* According to the various airlines Freeze/ Change policy.

** Difference in fares may apply.

** The Airlines has the right to change the policy at any time.

Travelers holding tickets with departures up to April 30, 2020 (include) are entitled:
freez their tickets for departures by 30/12/20* With No change fees

* According to the various airlines Freeze/ Change policy.

** Difference in fares may apply.

** The Airlines has the right to change the policy at any time.

In order to offer you the best and most efficient customer care,
we will only respond to inquiries through the contact forms available on this page.
Inquiries will be handled In priority of their departure dates.
We appreciate your understanding and apologize for any inconvenience this may cause you.

Sincerely, Joombofly service team
 
 

If you are not due to travel within the next two months,
we recommend that you wait before contacting us to ensure we have the latest policy information for your travel.
We will make sure to contact you with any important information regarding your reservation.
You will find useful information below to help guide your next steps.

Important Information
Ongoing updates From airlines
Cancellation Form
Contact Us

In order to offer you the best and most efficient customer care,
we will only respond to inquiries through the contact forms available on this page.
Inquiries will be handled In priority of their departure dates.

We appreciate your understanding and apologize for any inconvenience this may cause you.
We promise to to do our best to act in your favor and represent your interest in any matter,
although, we are not responsible for any decisions and policies made by the airlines or agencies.

Sincerely, Joombofly service team

EL AL -
https://www.elal.com/he/about-ELAL/About-ELAL/News/Pages/Corona-Feb2020.aspx

CATHAY PACIFIC -
https://www.cathaypacific.com/cx/en_IL/travel-information/travel-preparation/travel-advisories.html

AEGEAN AIRLINES -
https://en.about.aegeanair.com/media-center/press-releases/2020/aegean-to-offer-greater-flexibility/

AEROFLOT -
https://www.aeroflot.ru/ru-en/news/61706

HONG KONG AIRLINES -
https://www.hongkongairlines.com/en_HK/special_news/detail?id=10005576510

KOREAN AIR -
https://www.koreanair.com/global/en/about/news/travel_info/2020_01_WUH.html

HAINAN AIR -
https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage?COUNTRY_SITE=IL&SITE=CBHZCBHZ&LANGUAGE=GB&PAGE=NEWS

ETHIOPIAN -
https://www.ethiopianairlines.com/aa/travel-updates/covid-19

ALL NIPPON AIRWAYS-
https://www.ana.co.jp/en/us/topics/notice200123/

TURKISH AIRLINES -
https://www.turkishairlines.com/en-gr/announcements/coronavirus-outbreak/

LUFTHANSA GROUP ( Lufthansa, SWISS, Austrian, Brussels Airlines )-
https://www.lufthansa.com/us/en/flight-information

AIR FRANCE -
https://www.airfrance.fr/FR/en/common/page_flottante/hp/news-air-traffic-air-france.htm

KLM -
https://www.klm.com/travel/il_en/prepare_for_travel/up_to_date/flight_update/index.htm
CHINA AIRLINES-
https://news.china-airlines.com/emer_area/info_en.aspx

AL ITALIA-
https://www.alitalia.com/en_en/fly-alitalia/news-and-activities/news/info-flights.html

EASYJET
https://www.easyjet.com/en/policy/coronavirus

VUELING
http://vuelingnews.com/?lang=en

TRANSAVIA
https://www.transavia.com/en-NL/update-coronavirus/

WIZZ AIR
https://wizzair.com/en-gb/latest-travel-information

NEOS-
https://www.neosair.it/en/coronavirus#flights

SMARTWINGS
https://www.smartwings.com/en/information-for-passengers-regarding-covid-19

PEGASUS
https://www.flypgs.com/en/press-room/announcement

VIRGIN ATLANTIC
https://flywith.virginatlantic.com/gb/en/news/Coronavirus.html

RYANAIR- 
https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19

LOT-
https://www.lot.com/il/en/coronavirus-travel-information

AMERICAN AIRLINES-
https://saleslink.aa.com/en-US/#/home

IBERIA -
https://www.iberia.com/es/latest-update-of-our-flights/

CZECH AIRLINES
https://www.csa.cz/cz-en/travel-notice/

FINNAIR (AY)
https://www.finnair.com/int/gb/flightinfo

AEROMEXICO (AM)
https://aeromexico.com/en-us/actions-covid19

AEROLINEAS ARGENTINAS (AR)
https://www.aerolineas.com.ar/en-ar/prensa/comunicadoprensainterno/4916_important-information---coronavirus

HONGKONG AIRLINES (HX)
https://www.hongkongairlines.com/en_HK/media/specialnews

ICELANDAIR (FI)
https://www.icelandair.com/blog/coronavirus/

CONDOR (DE)
https://www.condor.com/eu/flight-preparation/travel-advice/latest-travel-updates.jsp

CABO VERDE (VR)
https://caboverdeairlines.com/information/travel-guide/coronavirus-customer-policy/

CYPRUS AIRWAYS-
https://www.cyprusairways.com/home/about/news.dot

BRITISH AIRWAYS
https://www.britishairways.com/en-il/traveltrade?iata=37200623&countrycode=IL&languagecode=EN&termsCondition=on&cookie=37200623.tradeextranet.IL

ROYAL JORDANIAN
https://www.rj.com/en/rj-policy-regarding-coronavirus

AIR EUROPA-
https://www.aireuropa.com/es/en/aea/comunicados.html

JETBLUE-
https://www.jetblue.com/travel-alerts

TAROM-
TAROM ACCEPT TO CHANGE TICKETS WITH DEPARTURES BEFORE 31MAY20,BY PAYING ONLY THE DIFFERENCE IN FARE AND WITH NO PENALTY.
TICKETS CAN BE USED NO LATER THAN 1 YEAR FROM THE DATE OF ISSUE,SAME ROUTE. CHANGE CAN BE DONE ONLY ONCE.
CANCELLATION CAN BE DONE ONLY ACCORDING TO FARE BASIS RULES.
https://www.tarom.ro/en/about-us/news-and-media/news

GEORGIAN AIRWAYS-
https://www.georgian-airways.com/en/news/press-release/updates-on-schedule-due-to-corona-virus-25 UKRAIN AIRLINE--
https://www.flyuia.com/il/en/information/flight-information-during-covid-19

BLUE AIR -
https://www.blueairweb.com/en/gb/faq-covid-19/?utm_campaign=COVID+EN+13Mar20&utm_content=Important+announcement+regarding+Blue+Air+Flights++in+the+context+of+the+COVID-19+outbreak&utm_medium=email&utm_source=blueair#Israel

MY WAY-
From March 15, 2020, to April 5, 2020, Myway Airlines will not operate flightsbetween Tbilisi-TelAviv-Tbilisi. Customers who were concerned with this change will be able to change travel dates to flight with departure date until the end of June for free or refund their tickets fully! The decision is based on current circumstances on Coronavirus disease (COVID19) outbreak and an official announcement made by the World Health Organization characterizing it as a pandemic.

LATAM -
https://www.latam.com/en_us/experience/coronavirus/

Air Canada -
https://www.aircanada.com/il/en/aco/home/book/travel-news-and-updates/2020/covid-19.html

Copa Airlines -
https://www.copaair.com/en/web/us/coronavirus-updates

GOL (G3) -
https://www.voegol.com.br/pt/informacoes/comunicado-coronavirus?br=banner1%3D&of=comunicado-coronavirus

Spirit -
https://customersupport.spirit.com/hc/en-us/articles/360006469277-What-is-Spirit-doing-to-address-concerns-about-COVID-19-coronavirus-SUN

Haiwain Airlines -
https://www.hawaiianairlines.com/alerts/covid-19-travel-information

WestJet -
https://www.westjet.com/en-ca/travel-info/advisories

Southwest -
https://www.southwest.com/Coronavirus/

Delta -
https://www.delta.com/us/en/advisories/coronavirus-travel/cancel-change-requirements

Alaska Airlines -
https://www.alaskaair.com/content/advisories/travel-advisories

Air India -
http://www.airindia.in/images/pdf/GDS-Changed-24th-march-Passenger-advisory-Waiver-No-24-dated-23rd-march-2020-1-1-2-converted-1.pdf

Philippine Airlines -
https://www.philippineairlines.com/en/aboutus/newsandevents/advisory-covid19-24mar20-43

Srilankan Airlines -
https://www.srilankan.com/en_uk/coporate/emergency-news-detail/505

Tap Portugal -
https://www.flytap.com/en-pt/latest-updates?v=t

Ural Airlines -
https://www.uralairlines.ru/passengers-info/rules/aktualnaya-informatsiya-o-puteshestviyakh/informatsiya-o-koronaviruse/?_ga=2.131606415.1820856032.1585648174-5975032.1583348053

Royal Air Maroc -
https://www.royalairmaroc.com/int-en/Travel-Info/Traffic-information-and-alerts/Royal-Air-Maroc-commercial-measures-considering-the-current-situation-of-the-COVID-19

Air Baltic -
https://www.airbaltic.com/en/travel-updates

Azerbaijan Airlines -
https://www.azal.az/en/article/544

Cancellation Form

In order to offer you the best and most efficient customer care,
we will only respond to inquiries through the contact forms available on this page.
Inquiries will be handled In priority of their departure dates.
We appreciate your understanding and apologize for any inconvenience this may cause you.

Sincerely, Joombofly service team
 
 

In order to offer you the best and most efficient customer care,
we will only respond to inquiries through the contact forms available on this page.
Inquiries will be handled In priority of their departure dates.

We appreciate your understanding and apologize for any inconvenience this may cause you.

 
 

For your information, we are currently experiencing high contact volumes. As the situation is still evolving, airlines and other travel partners are continuously reviewing their policies and sometimes been forced to cancel flights. Joombofly representatives are working around the clock to take care of your reservations and inquiries. Inquiries will be handled in priority of their departure dates In the tab below, please fill up the form and we will advise you No later than 7 business days regarding the refund process.*It is your responsibility to make sure you entered the correct details Please note: by submitting the form you are giving JoomboFly the right to cancel your purchase, all cancellations are final and cannot be reversed.